Frequently Asked Questions
We have collected some popular questions below -
Where are you based?
We’re based in 268 Pirie Street, City of Adelaide, which is also home to In. Studio + Cafe. Our kitchen is fully registered under the Eastern Health Authority.
Do you take custom orders?
Yes, we take custom orders. When ordering, please suggest the design if you have something specific in mind. If you’re not sure, we can customise a set of cookies/cupcakes to match with your occasion theme.
Do you have a minimum order for cookies or cupcakes?
Yes, there is a minimum order of one dozen cookies or standard cupcakes, and two dozens for mini cupcakes.
How far in advance should I place my order?
We would recommend booking in as soon as you know the date of your event. A good guide would be around 3 – 4 weeks in advance, although we may sometimes accommodate short notice bookings.
How do I place an order?
Please order through the order page, or you can email all your information to
SEND AS A GIFT?
When filling in your order, don’t forget to let us know if you’d like to add a message and we’ll be sure to include this in the box with the cookies.
Do you deliver?
Yes, we offer delivery service to locations within 15km of Glynde, SA for $20.
If you have special delivery instructions, simply leave a note with your order so we know e.g. parcel to be left at the front door etc.
Can I pick up my order?
Cookies and cakes are available for pick up from our location in City of Adelaide, SA only. Please contact us to confirm the time and day of pick up prior to your order.
Do you ship your cookies?
Yes, we ship our cookies Australia wide.
POSTAGE AND HANDLING COST
Postage and handling fees for regular post is $12.95 onwards and takes 3 – 5 business days.
Express post is available from $15.95 onwards depending on your location.
For intra-staters, the cookies will be despatched within 3 business days of placing your order.
For regular post, it will take 3 – 5 business days to reach you. For express post, the parcel will arrive on the next business day, post-despatch.
For custom or high-volume orders, your despatch date may be longer than 3 business days, this will be communicated to you once your order has been received.
And for all inter-staters, we ship to you too : )
SHIPPING AND CARE
Our cookies are heat sealed and bubble wrapped with our best of care to avoid any damage whilst they are shipped to you. Unfortunately, once shipped we have no control on the way our packages are handled by the postal service, we therefore cannot be responsible for any breakages that may occur during transit.
Please kindly ensure your delivery address is correct. Once order has been despatched, we are unable to change the delivery address. If the cookies are sent to a business address, please ensure you include the business name on the shipping address.
Once your order has been despatched, you will received a notification via email from Australia Post.
How do I pay?
Payment can be made by direct bank transfer. Once you have placed an order you will receive bank details requesting a 50% deposit to secure your order date. Please note that your order is not secure until this deposit is paid. Balance of your payment is due one week prior to your delivery date.
What flavour of cookies and cakes do you have?
Our cookies and cakes are vanilla ones. We also offer signature cake flavours of matcha and earl grey at an additional cost. If you would like to try our signature cake flavours, please specify it in your order.
What cake fillings do you have?
Our fillings are sweet korean bean paste. We also offer vegan buttercream fillings of chocolate, jasmine tea, sweet corn and sweet potato flavours at an additional cost. If you would like to try our signature cake filling flavours, please specify it in your order.
Are you cookies or cakes gluten- and/or nut- free?
Unfortunately we don’t bake in an allergen-free environment, we’re sorry that we can’t offer such products.
How should I store my cookies?
Our cookies are best kept at room temperature. Please keep the cookies in the heat-sealed bags to ensure freshness. Once opened, consume within 24 – 72 hours.
Our cookies love staying in the heat sealed bags, and will last up to 4 weeks if kept in these. Once opened, they will need to be consumed within 24 – 72 hours to ensure they taste delicious.
Still have other questions? Please send us your enquiry by filling in the contact form below.
268 Pirie Street
SA 5000 Adelaide